AVM2111 - Fixed-Base Operations Management

Academic Dean’s Contact Information

LAKELAND DEAN’S OFFICE: LLC 2255              PHONE: (863) 297-1024
WINTER HAVEN DEAN’S OFFICE: WSC 101      PHONE: (863) 297-1020

Polk State College Mission and Program Outcomes

Polk State College, a quality-driven institution serving Polk County and beyond, transforms students’ lives through the power of teaching and lifelong learning by providing access to affordable associate and baccalaureate degree programs, career certificates, and workforce employment programs, delivered through various modalities and innovative technologies by diverse, qualified faculty and staff. In line with this purpose, Polk State’s Associate in Science and baccalaureate degree programs develop competence in various career-related skills. This course focuses on the development of competencies related to the following program outcomes:

• Demonstrate effective communication and team-process skills.
• Describe and assess efficient and prudent aviation operations practices, limitations, and procedures.
• Explain how federal, state and other governmental laws, rules, and policies relate to aviation.
• Demonstrate skills and techniques of airline and airport management including leadership and
  communication, and directing, planning, and controlling operations.
• Explain and evaluate aviation security issues and responses.
• Describe effective techniques in aviation and airline marketing; customer service, sales, and
  distribution; and reservations and ticketing.
 
Course Objectives:
Upon successful completion of this course, students will be able to:
  1. Describe the role and importance of FBO in airport operations.
  2. Evaluate strategic needs in both FBO and flight school environments.
  3. Conduct needs assessments for FBO and flight school business operations.
  4. Plan and create an organizational budget.
  5. Assess the accuracy of documents that require FAA and industry review and approval.
  6. Demonstrate compliance with FAA policies related to flight school and flight training operations.
  7. Explain the role and requirement of maintenance in the flight school environment.
  8. Demonstrate aircraft and staff scheduling practices that encourage maximum efficiency.
  9. Evaluate qualifications for potential employees across the entire range of positions common in
      FBO and flight school operations.
10. Demonstrate sound managerial theory in the interviewing, hiring, and oversight of staff.
 

Course Content:
14 CFR Part 141 pilot school certification, renewal, and inspection
Marketing and management responsibilities of flight schools
Marketing and management of fixed-base operations
FBO and flight school business models and operating practices
Safety Management Systems (SMS) in flight school applications
Pilot training regulations from 14 CFR
Instructor and facilities requirements from 14 CFR
Electronic course/facilities management systems
Strategic planning in the FBO and flight school environment
Ethical business operations
Managerial theory as it relates to diverse business operations
 

Textbook and Other Requirements

Textbook information is provided in the course syllabus, at the campus bookstore, on the campus bookstore website (www.polk.bncollege.com), or via the “Shop Textbooks” button on the PASSPORT schedule of classes.

College-Level Communication and Computation Skills

State Rule 6A-10.030 does not apply to this course.

Student Help

The professor is available for help during posted hours, and the student is encouraged to seek assistance whenever it is needed. To further the educational process, the Learning Resources Centers, comprised of the campus Teaching/Learning and Computing Centers (TLCCs), JD Alexander (JDA) Student Success Center, and campus libraries, are available for student use. Each resource provides qualified staff and up-to-date equipment and facilities to promote academic success. The TLCCs and JDA Student Success Center provide tutoring services, computing resources, and other instructional support. The library provides information resources, individual and group study space, research assistance, information literacy instruction, and computing resources. Each facility provides free wireless access to the Internet. The Polk State College Library, Student Success Center, and TLCC hours of operation and tutoring schedules are posted at each facility and on the College’s website.

Withdrawing From a Course

A student may officially withdraw from a course during any given term, provided he or she follows the appropriate policy and procedure. Following the conclusion of the Drop Period, a student may officially withdraw from any course without receiving a grade, provided this is done before the published withdrawal deadline. The published deadline reflects approximately (but no more than) 70% of the term, based upon the course’s scheduled duration. It is the student’s responsibility to submit these withdrawal forms; failure to do so may result in a grade of F in the course. Under the Forgiveness Policy, a student is allowed only three attempts in any one course: one initial enrollment and two repeats. A student is not allowed to withdraw from a third course attempt. Limited-admission programs may have specific guidelines regarding course withdrawal that vary from this policy; these guidelines are listed in each specific program’s handbook.

If a student stops attending class, the grade earned (usually an F) is assigned and posted. Prior to withdrawing from a course, the student should consult with the Financial Aid Office to determine what impact, if any, course withdrawal may have on his or her financial-aid status. A student cannot use course withdrawal to avoid academic dishonesty penalties. A student who is engaged in processes related to academic dishonesty in a course is not eligible to withdraw from the course.

Repeating a Course

Under the Forgiveness Policy, a student is allowed only three attempts in any one college-credit course: one initial enrollment and two repeats. Under certain circumstances, a student may petition to repeat a credit course beyond the third attempt. Limited-admission programs may have specific guidelines regarding course repeats that vary from this policy; these guidelines are listed in each specific program’s handbook. The student should be aware that repeating a course may result in a higher course cost. A course cannot be repeated unless the previously earned grade is a D, F, or W (the Polk State College Catalog provides further details regarding this process). Prior to repeating a course, the student should consult with the Financial Aid Office to determine what impact, if any, repeating the course may have on his or her financial-aid status.

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