AVM2111 - Fixed-Base Operations Management

Academic Dean’s Contact Information

LAKELAND DEAN’S OFFICE: LLC 2255              PHONE: (863) 297-1024
WINTER HAVEN DEAN’S OFFICE: WSC 101      PHONE: (863) 297-1020

Polk State College Mission and Program Outcomes

Polk State College is a diverse, quality higher education institution that provides Polk County and beyond with access to affordable associate and baccalaureate degree programs, career certificates, and workforce employment programs that are delivered to students through various modalities and innovative technologies. In line with this purpose, Polk State’s Associate in Science and baccalaureate degree programs develop competence in various career-related skills. This course focuses on the development of competencies related to the following program outcomes:

• Demonstrate effective communication and team-process skills.
• Describe and assess efficient and prudent aviation operations practices, limitations, and procedures.
• Explain how federal, state and other governmental laws, rules, and policies relate to aviation.
• Demonstrate skills and techniques of airline and airport management including leadership and
  communication, and directing, planning, and controlling operations.
• Explain and evaluate aviation security issues and responses.
• Describe effective techniques in aviation and airline marketing; customer service, sales, and
  distribution; and reservations and ticketing.
 
Course Objectives:
Upon successful completion of this course, students will be able to:
  1. Describe the role and importance of FBO in airport operations.
  2. Evaluate strategic needs in both FBO and flight school environments.
  3. Conduct needs assessments for FBO and flight school business operations.
  4. Plan and create an organizational budget.
  5. Assess the accuracy of documents that require FAA and industry review and approval.
  6. Demonstrate compliance with FAA policies related to flight school and flight training operations.
  7. Explain the role and requirement of maintenance in the flight school environment.
  8. Demonstrate aircraft and staff scheduling practices that encourage maximum efficiency.
  9. Evaluate qualifications for potential employees across the entire range of positions common in
      FBO and flight school operations.
10. Demonstrate sound managerial theory in the interviewing, hiring, and oversight of staff.
 

Course Content:
14 CFR Part 141 pilot school certification, renewal, and inspection
Marketing and management responsibilities of flight schools
Marketing and management of fixed-base operations
FBO and flight school business models and operating practices
Safety Management Systems (SMS) in flight school applications
Pilot training regulations from 14 CFR
Instructor and facilities requirements from 14 CFR
Electronic course/facilities management systems
Strategic planning in the FBO and flight school environment
Ethical business operations
Managerial theory as it relates to diverse business operations
 

Textbook and Other Requirements

Textbook information is provided in the course syllabus, at the campus bookstore, on the campus bookstore website (www.polk.bncollege.com), or via the “Shop Textbooks” button on the PASSPORT schedule of classes.

College-Level Communication and Computation Skills

State Rule 6A-10.030 does not apply to this course.

Student Help

The professor is available for help during posted hours, and the student is encouraged to seek assistance whenever it is needed. To further the educational process, the Learning Resources Centers, comprised of the campus Teaching/Learning and Computing Centers (TLCCs), JD Alexander (JDA) Student Success Center, and campus libraries, are available for student use. Each resource provides qualified staff and up-to-date equipment and facilities to promote academic success. The TLCCs and JDA Student Success Center provide tutoring services, computing resources, and other instructional support. The library provides information resources, individual and group study space, research assistance, information literacy instruction, and computing resources. Each facility provides free wireless access to the Internet. The Polk State College Library, Student Success Center, and TLCC hours of operation and tutoring schedules are posted at each facility and on the College’s website.

Withdrawing From a Course

A student may officially withdraw from a course during any given term, provided he or she follows the appropriate policy and procedure. Following the conclusion of the Drop Period, a student may officially withdraw from any course without receiving a grade, provided this is done before the published withdrawal deadline. The published deadline reflects approximately (but no more than) 70% of the term, based upon the course’s scheduled duration. It is the student’s responsibility to submit these withdrawal forms; failure to do so may result in a grade of F in the course. Under the Forgiveness Policy, a student is allowed only three attempts in any one course: one initial enrollment and two repeats. A student is not allowed to withdraw from a third course attempt. Limited-admission programs may have specific guidelines regarding course withdrawal that vary from this policy; these guidelines are listed in each specific program’s handbook.

If a student stops attending class, the grade earned (usually an F) is assigned and posted. Prior to withdrawing from a course, the student should consult with the Financial Aid Office to determine what impact, if any, course withdrawal may have on his or her financial-aid status. A student cannot use course withdrawal to avoid academic dishonesty penalties. A student who is engaged in processes related to academic dishonesty in a course is not eligible to withdraw from the course.

Repeating a Course

Under the Forgiveness Policy, a student is allowed only three attempts in any one college-credit course: one initial enrollment and two repeats. Under certain circumstances, a student may petition to repeat a credit course beyond the third attempt. Limited-admission programs may have specific guidelines regarding course repeats that vary from this policy; these guidelines are listed in each specific program’s handbook. The student should be aware that repeating a course may result in a higher course cost. A course cannot be repeated unless the previously earned grade is a D, F, or W (the Polk State College Catalog provides further details regarding this process). Prior to repeating a course, the student should consult with the Financial Aid Office to determine what impact, if any, repeating the course may have on his or her financial-aid status.

Video and/or Audio Recording

Video and/or audio recording in a college class are strictly regulated by State and Federal law, in addition to Polk State College Policy. Improper video and/or audio recordings made in a college classroom, or the improper sharing of such recordings, exposes the recording student to serious potential legal liability. Students are strongly cautioned to make informed choices in compliance with State and Federal law, as well as College Policy, when debating whether to make audio and/or video recordings in class.

An enrolled student may record video and/or audio of a class lecture for personal educational use, including in support of disability accommodations. A lecture is defined as: a formal or methodical oral presentation, given by the instructor as part of a college course, that is intended to present information or teach enrolled students about a particular subject. A lecture may be presented live, online, or in-person by the course professor.

A lecture recording may not be shared or published without the written permission of the professor. All supportive disability accommodation-based audio and/or video lecture recording activity must receive prior written approval from the Polk State College Office of Disability Services and the course professor.

It is important to be respectful of students’ rights to privacy; with this in mind, College policy stipulates that students should not record peers during lectures, class discussions, student presentations, labs, group work, and private conversations. Recording a student without his or her consent could have legal consequences, including a possible violation of State and/or Federal law and the Polk State College Student Code of Conduct.

If a professor becomes aware of a violation of the student recording policy, he or she is able to address this through the College, including the assignment of sanctions (District Board of Trustees Rule 4.01 and Polk State Procedure 5028: Student Code of Conduct: Sanctions and Assignment of Penalties for Violations). This is in addition to other liabilities, as aforementioned.

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