Program: 68085

The Rooms-Division Management Certificate prepares the participant for employment in various positions involving hotel and resort management, including front desk manager or guest relations manager. The content includes, but is not limited to, hospitality organization and function, performance of general hotel duties, front office management, use of a property management system, and effective selling techniques. Credits earned can be applied toward the Associate in Science in Hospitality and Tourism Management degree program.

Program Learning Outcomes (PLOs):
Upon successful completion of the program, the graduate is able to:
PLO 1: Identify the major sectors of the hospitality industry and discuss their interaction.
PLO 2: Formulate and analyze hospitality industry marketing strategies including targeting, positioning, and consumer behaviors.
PLO 3: Discuss the specialized needs of marketing within the hospitality industry.
PLO 4: Explain how effective communication skills are important to success as a hospitality supervisor and describe personal characteristics that affect communication skills.
PLO 5: Describe the organizational structure of various operations within the hospitality industry.
PLO 6: Identify and use principles of legal and ethical supervision practices.
PLO 7: Describe the various operations and procedures within the hotel and resort sector of the hospitality industry.
PLO 8: Demonstrate the leadership and managerial skills required within a service-oriented industry.
PLO 9: Identify risk and safety issues in the hospitality industry.
PLO 10: Demonstrate effective use of information technology skills.
PLO 11: Identify and demonstrate the interpersonal and communication skills relevant to the business environment.
PLO 12: Demonstrate the employability skills required of the hospitality industry.