Program: 68087

The Rooms-Divisions Specialist Certificate provides the theoretical and practical foundation for a successful career in the lodging industry, including in positions such as front desk agent, guest relations agent, or reservation clerk. Credits earned can be applied toward the Associate in Science in Hospitality and Tourism Management degree program.

Program Learning Outcomes (PLOs):
Upon successful completion of the program, the graduate is able to:
PLO 1: Identify and use principles of legal and ethical supervision practices.
PLO 2: Describe the various operations and procedures within the hotel and resort sector of the hospitality industry.
PLO 3: Explain the procedures of the front desk.
PLO 4: Identify risk and safety issues in the hospitality industry.
PLO 5: Demonstrate effective use of information technology skills.
PLO 6: Identify and demonstrate interpersonal and communication skills relevant to the business environment.
PLO 7: Demonstrate the employability skills relevant to the hospitality industry.