MAN 2043 - Principles of Quality Management

3 hours Lecture, 3 credits
Lower-Division College Credit
Prerequisite(s): Requires placement at the college level or satisfaction of developmental education requirements in reading, writing, and mathematics.
AA Elective: Yes
This course introduces the principles, techniques, and basic tools of quality and business process improvement used by organizations. Topics include continuous process improvement, performance measures, Statistical Process Control, and benchmarking, as well as the use of various management tools to achieve continuous process improvement and customer satisfaction. This course explores how various tools are implemented to aid in quality and process improvement in the supply chain.

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