Program: 68086

The Rooms-Division Operations Certificate prepares an individual for employment as a supervisor or manager within a hotel, resort, or cruise line, or for a managerial role in a related hospitality sector. The courses in this certificate cover the skills required to work in operations and entry-level positions such as a front desk or guest relations supervisor. Credits earned can be applied toward the Associate in Science in Hospitality and Tourism Management degree program.

Program Learning Outcomes (PLOs):
Upon successful completion of the program, the graduate is able to:
PLO 1: Identify the major sectors of the hospitality industry and discuss their interaction.
PLO 2: Explain how effective communication skills are important to success as a hospitality supervisor and describe personal characteristics that affect communication skills.
PLO 3: Describe the organizational structure of various operations within the hospitality industry.
PLO 4: Identify and use principles of legal and ethical supervision practices.
PLO 5: Describe the various operations and procedures within the hotel and resort sector of the hospitality industry.
PLO 6: Identify risk and safety issues in the hospitality industry.
PLO 7: Demonstrate effective use of information technology skills.
PLO 8: Identify and demonstrate the interpersonal and communication skills relevant to the business environment.
PLO 9: Demonstrate the employability skills required of the hospitality industry.